Privacy - The Real Life Trauma Specialists

Privacy Policy

Last Updated: 27th August 2026

1. Our Commitment to Your Privacy

Welcome to The Real Life Trauma Specialists (“we”, “us”, “our”). We understand that privacy and trust are fundamental, especially within a community focused on trauma and healing. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, www.TheRealLifeTraumaSpecialists.co.uk (the “Website”).

For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller is Ricki Smith – Recover From Trauma Ltd. Our ICO Registration Number is ZC231404.

2. What Personal Data We Collect

We collect minimal personal data to operate our website and communicate with our listeners. The data we may collect includes:

Contact Data: Your name and email address if you subscribe to our newsletter, use our contact form, or enter a competition.
Technical Data: Your IP address, browser type, and general location data. This is collected automatically and helps us understand how our website is being used.
Usage Data: Information about how you navigate our website, such as which pages or episodes you access. This data is aggregated and anonymised.

A Note on Sensitive Information: This website is a public resource. Please do not send sensitive personal stories, disclosures of trauma, or any confidential health information through our general contact forms or public comment sections. These channels are not secure for therapeutic communication.

3. How We Collect Your Data

We collect data in the following ways:

Directly from you: When you voluntarily sign up for our email newsletter or fill out a contact form.
Automatically: When you browse our website, we use cookies and similar technologies to collect Technical and Usage Data. Please see our Cookie Policy for more details.

4. How We Use Your Data & Our Lawful Basis

We only use your personal data when the law allows us to. Our purposes and lawful bases for processing are:

Purpose/Activity

Type of Data

Lawful Basis for Processing

To send you our email newsletter with new episodes and resources.

Contact

Consent. You give us consent when you sign up, and you can withdraw it at any time by clicking "unsubscribe".

To respond to your enquiries via our contact form.

Contact

Legitimate Interest (to respond to communications from our audience).

To operate and improve our Website and content.

Technical, Usage

Legitimate Interest (to ensure our website is functional and to understand what content is helpful to our listeners).

5. Data Security & Storage

We have implemented appropriate security measures to protect your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your data is limited to those who have a genuine business need to know it.

6. Data Retention

We will only keep your personal data for as long as is necessary to fulfil the purposes we collected it for.

Contact Data for newsletters: We will keep your data as long as you remain subscribed. If you unsubscribe, your data will be deleted from our active mailing lists.
Analytics Data: Is typically retained in an anonymised form indefinitely.

7. Sharing Your Data

We respect your privacy and do not sell your personal data. We may share your data with trusted third-party service providers who help us operate our website, such as:

Email marketing services (e.g., Mailchimp, Substack).
Website hosting providers.
Analytics providers (e.g., Google Analytics).

We require all third parties to respect the security of your data and to treat it in accordance with the law.

8. Your Data Protection Rights

Under UK GDPR, you have rights over your personal data:

Right of Access: To request a copy of the data we hold about you.
Right to Rectification: To ask us to correct any inaccurate information.
Right to Erasure: To ask us to delete your personal data.
Right to Restrict Processing: To ask us to suspend the processing of your data.
Right to Object: To object to our processing of your data.
Right to Withdraw Consent: To withdraw your consent for our newsletter at any time.

To exercise any of these rights, please contact us.

9. Third-Party Links & Embedded Content

Our website may include links to other websites or embedded content (e.g., podcast players from Spotify or Apple Podcasts). This policy does not cover these third parties. Clicking on those links or engaging with embedded content may allow third parties to collect or share data about you. We encourage you to read the privacy policy of every website you visit.

10. How to Make a Complaint

If you have any concerns about our use of your personal data, you can make a complaint to us at the contact details below. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK's supervisory authority for data protection issues.

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: H ello@TheRealLifeTraumaSpecialists.co.uk
Website: www.TheRealLifeTraumaSpecialists.co.uk

Cookie Policy

Cookie Policy for Recover From Trauma Ltd T/as The Real Life Trauma Specialists

Last Updated: 27th August 2026

Introduction

Welcome to Recover From Trauma Ltd T/as The Real Life Trauma Specialists ("we", "us", "our"). This Cookie Policy explains how we use cookies and similar technologies on our website, www.TheRealLifeTraumaSpecialists.co.uk (the "Website"). Our goal is to be transparent about the data we collect to provide a safe and functional online space for our listeners.

This policy should be read alongside our Privacy Policy.

What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They are essential for helping websites remember your preferences, improve your user experience, and ensure the site functions correctly. 🍪

Your Consent for Cookies

Your privacy and control are our priority. When you first visit our Website, you will see a cookie consent banner. Under UK law, we need your explicit consent before we place any cookies on your device, except for those that are Strictly Necessary.

We will not set any Performance or Targeting cookies unless you provide your consent.

You can change your preferences or withdraw your consent at any time through our cookie consent tool, which can be found [e.g., in the bottom corner of the screen / via a "Cookie Settings" link in the footer].

How We Use Cookies

We use cookies to ensure the smooth operation of our website and to understand how our listeners engage with our content, which helps us improve our resources. We have categorised our cookies as follows:

Strictly Necessary Cookies: These are essential for the Website to function. They are required for core features like website security and ensuring our podcast player works correctly. These cookies do not require your consent.
Performance (or Analytical) Cookies: These cookies help us understand how visitors interact with our Website by collecting information anonymously. For example, they tell us which episodes are most popular or which resource pages are visited most often. This helps us create more valuable content for our community.
Targeting (or Advertising) Cookies: We may use these cookies to let you know about new episodes or related resources on other platforms, such as social media. They help us reach listeners who may find our content supportive. We use these with great care and only with your explicit permission.

Cookies We Use

For full details of all cookies used on the website please refer to the cookies banner for complete details.

How to Manage Cookies in Your Browser

Besides using our consent tool, you can also control cookies through your browser settings. You can find out how to manage cookies on popular browsers here: